:root {
  --color-bg: #f1f3f5;
  --color-card: #ffffff;
  --color-text: #1e2939;
  --color-text-muted: #64748b;
  --color-accent: #2563eb;
  --color-accent-hover: #1d4ed8;
  --color-border: #e2e8f0;
  --color-error: #dc2626;
  --radius: 14px;
  --shadow: 0 10px 30px rgba(15, 23, 42, 0.08);
}
* { box-sizing: border-box; }
body {
  margin: 0;
  min-height: 100vh;
  background: var(--color-bg);
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  color: var(--color-text);
}
body:not(.app-body) {
  display: flex;
  align-items: center;
  justify-content: center;
}
.auth-card {
  width: 100%;
  max-width: 400px;
  background: var(--color-card);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 40px 36px;
  text-align: center;
}
.auth-brand {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  margin-bottom: 28px;
}
.auth-brand h1 { font-size: 1.3rem; margin: 0; }
.auth-brand .logo-placeholder {
  width: 34px;
  height: 34px;
  border-radius: 8px;
  background: var(--color-accent);
  color: white;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
}
.auth-field { margin-bottom: 14px; text-align: left; }
.auth-field input {
  width: 100%;
  padding: 12px 14px;
  border: 1px solid var(--color-border);
  border-radius: 10px;
  font-size: 0.95rem;
  outline: none;
  transition: border-color 0.15s ease;
}
.auth-field input:focus { border-color: var(--color-accent); }
.auth-submit {
  width: 100%;
  padding: 12px 14px;
  border: none;
  border-radius: 10px;
  background: var(--color-accent);
  color: white;
  font-weight: 600;
  font-size: 0.95rem;
  cursor: pointer;
  margin-top: 6px;
  transition: background 0.15s ease;
}
.auth-submit:hover { background: var(--color-accent-hover); }
.auth-error { color: var(--color-error); font-size: 0.85rem; margin: 12px 0 0; }
.auth-footnote {
  color: var(--color-text-muted);
  font-size: 0.82rem;
  margin-top: 18px;
  line-height: 1.5;
}

.app-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  background: var(--color-card);
  border-bottom: 1px solid var(--color-border);
  padding: 14px 28px;
}
.app-brand {
  display: flex;
  align-items: center;
  gap: 10px;
  font-weight: 700;
  white-space: nowrap;
}
.app-nav {
  display: flex;
  gap: 20px;
  flex: 1;
}
.app-nav a {
  color: var(--color-text-muted);
  text-decoration: none;
  font-size: 0.92rem;
  font-weight: 500;
  padding: 6px 0;
}
.app-nav a:hover { color: var(--color-accent); }
.app-user {
  display: flex;
  align-items: center;
  gap: 14px;
  font-size: 0.9rem;
  white-space: nowrap;
}
.app-logout {
  padding: 7px 14px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  background: transparent;
  color: var(--color-text-muted);
  font-size: 0.85rem;
  cursor: pointer;
  transition: all 0.15s ease;
}
.app-logout:hover {
  border-color: var(--color-accent);
  color: var(--color-accent);
}
.app-main {
  max-width: 1100px;
  margin: 0 auto;
  padding: 36px 28px;
}
.app-main h1 {
  font-size: 1.4rem;
  margin: 0 0 8px;
}
.app-main p {
  color: var(--color-text-muted);
}

.data-table {
  width: 100%;
  border-collapse: collapse;
  background: var(--color-card);
  border-radius: var(--radius);
  overflow: hidden;
  box-shadow: var(--shadow);
}
.data-table th, .data-table td {
  text-align: left;
  padding: 10px 14px;
  border-bottom: 1px solid var(--color-border);
  font-size: 0.9rem;
}
.data-table th {
  color: var(--color-text-muted);
  font-weight: 600;
  font-size: 0.8rem;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}
.data-table tr:last-child td { border-bottom: none; }

.badge {
  display: inline-block;
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 600;
  text-decoration: none;
}
.badge-ok { background: #dcfce7; color: #15803d; }
.badge-off { background: #fee2e2; color: #b91c1c; }
.badge-muted { background: #f1f3f5; color: var(--color-text-muted); }
.badge-warning {
  background: #fef3c7;
  color: #92400e;
  cursor: pointer;
}
.badge-warning:hover { background: #fde68a; }

.promo-form {
  max-width: 480px;
  background: var(--color-card);
  padding: 24px;
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}
.promo-form label {
  display: block;
  margin-bottom: 14px;
  font-size: 0.85rem;
  color: var(--color-text-muted);
}
.promo-form input, .promo-form select {
  width: 100%;
  margin-top: 4px;
  padding: 10px 12px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  font-size: 0.9rem;
  color: var(--color-text);
}

.table-toolbar {
  display: flex;
  gap: 12px;
  margin-bottom: 14px;
}
.table-toolbar input, .table-toolbar select {
  padding: 9px 12px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  font-size: 0.88rem;
  color: var(--color-text);
  background: var(--color-card);
}
.table-toolbar input { flex: 1; max-width: 320px; }

.table-pagination {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-top: 16px;
  font-size: 0.85rem;
  color: var(--color-text-muted);
}
.table-pagination button {
  padding: 7px 14px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  background: var(--color-card);
  color: var(--color-text);
  cursor: pointer;
  font-size: 0.85rem;
}
.table-pagination button:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}
.table-pagination button:not(:disabled):hover {
  border-color: var(--color-accent);
  color: var(--color-accent);
}

.tabs {
  display: flex;
  gap: 8px;
  margin-bottom: 14px;
}
.tab-btn {
  padding: 8px 16px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  background: var(--color-card);
  color: var(--color-text-muted);
  font-size: 0.88rem;
  cursor: pointer;
}
.tab-btn.tab-activa {
  background: var(--color-accent);
  color: white;
  border-color: var(--color-accent);
}
.texto-preview {
  color: var(--color-text-muted);
  max-width: 480px;
}
.promo-form textarea {
  width: 100%;
  margin-top: 4px;
  padding: 10px 12px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  font-size: 0.9rem;
  color: var(--color-text);
  font-family: inherit;
  resize: vertical;
}
.promo-form code {
  background: var(--color-bg);
  padding: 1px 5px;
  border-radius: 4px;
  font-size: 0.85rem;
}

.horario-form { max-width: 560px; }
.form-section {
  margin-bottom: 22px;
  padding-bottom: 18px;
  border-bottom: 1px solid var(--color-border);
}
.form-section:last-of-type { border-bottom: none; margin-bottom: 8px; }
.form-section h3 {
  font-size: 0.9rem;
  color: var(--color-text);
  margin: 0 0 12px;
}
.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px 16px;
}
.form-grid-3 { grid-template-columns: 1fr 1fr 1fr; }

.conv-info-card {
  display: grid;
  grid-template-columns: repeat(6, 1fr);
  gap: 16px;
  background: var(--color-card);
  padding: 18px 20px;
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  font-size: 0.9rem;
}
.conv-info-label {
  color: var(--color-text-muted);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.chat-container {
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: var(--color-card);
  padding: 18px 20px;
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}
.chat-turn { display: flex; }
.chat-agent { justify-content: flex-start; }
.chat-user { justify-content: flex-end; }
.chat-bubble {
  max-width: 65%;
  padding: 10px 14px;
  border-radius: 14px;
  font-size: 0.9rem;
  line-height: 1.4;
}
.chat-agent .chat-bubble {
  background: var(--color-bg);
  color: var(--color-text);
  border-bottom-left-radius: 4px;
}
.chat-user .chat-bubble {
  background: var(--color-accent);
  color: white;
  border-bottom-right-radius: 4px;
}

.resumen-nube {
  background: #eff6ff;
  border: 1px solid #bfdbfe;
  border-radius: var(--radius);
  padding: 14px 18px;
  margin: 16px 0;
}
.resumen-etiqueta {
  display: block;
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--color-accent);
  letter-spacing: 0.05em;
  margin-bottom: 6px;
}
.resumen-nube p {
  margin: 0;
  font-size: 0.9rem;
  color: var(--color-text);
  line-height: 1.5;
}

.app-logo-img {
  width: 32px;
  height: 32px;
  object-fit: contain;
}
.auth-logo-img {
  width: 48px;
  height: 48px;
  object-fit: contain;
}

.stats-error {
  background: #fee2e2;
  color: var(--color-error);
  padding: 16px 20px;
  border-radius: var(--radius);
  font-size: 0.9rem;
}

.kpi-grid {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 16px;
  margin: 24px 0;
}
.kpi-card {
  background: var(--color-card);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 18px 20px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.kpi-label {
  color: var(--color-text-muted);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}
.kpi-value {
  font-size: 1.6rem;
  font-weight: 700;
  color: var(--color-text);
}

.stats-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
  margin-bottom: 24px;
}
.chart-card {
  background: var(--color-card);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 20px 22px;
  height: 280px;
  display: flex;
  flex-direction: column;
}
.chart-card-wide {
  grid-column: 1 / -1;
}
.chart-card h3 {
  font-size: 0.9rem;
  color: var(--color-text);
  margin: 0 0 14px;
}
.chart-card canvas {
  flex: 1;
  min-height: 0;
}

.funnel-card {
  background: var(--color-card);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 22px 24px;
}
.funnel-card h3 {
  font-size: 0.9rem;
  color: var(--color-text);
  margin: 0 0 16px;
}
.funnel-row {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
}
.funnel-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  padding: 16px 12px;
  background: var(--color-bg);
  border-radius: 10px;
}
.funnel-valor {
  font-size: 1.4rem;
  font-weight: 700;
  color: var(--color-accent);
}
.funnel-etiqueta {
  font-size: 0.78rem;
  color: var(--color-text-muted);
  text-align: center;
}

@media (max-width: 900px) {
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }
  .stats-grid { grid-template-columns: 1fr; }
  .funnel-row { grid-template-columns: repeat(2, 1fr); }
}

.filtros-card {
  background: var(--color-card);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 18px 20px;
  margin-bottom: 20px;
}
.filtros-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
  gap: 18px 24px;
  align-items: start;
}
.filtro-grupo-ancho {
  grid-column: span 2;
}
@media (max-width: 640px) {
  .filtro-grupo-ancho { grid-column: span 1; }
}
.filtro-grupo {
  display: flex;
  flex-direction: column;
  gap: 5px;
}
.filtro-label {
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--color-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.02em;
}
.filtro-hint {
  font-weight: 400;
  text-transform: none;
  font-size: 0.68rem;
  letter-spacing: normal;
  display: block;
}
.filtro-select {
  border: 1px solid var(--color-border);
  border-radius: 8px;
  font-size: 0.85rem;
  padding: 8px 10px;
  background: var(--color-card);
  color: var(--color-text);
  width: 100%;
  box-sizing: border-box;
}
.filtro-dropdown {
  position: relative;
}
.filtro-dropdown-btn {
  border: 1px solid var(--color-border);
  border-radius: 8px;
  font-size: 0.85rem;
  padding: 8px 10px;
  background: var(--color-card);
  color: var(--color-text);
  cursor: pointer;
  list-style: none;
  user-select: none;
}
.filtro-dropdown-btn::-webkit-details-marker { display: none; }
.filtro-dropdown-btn::after {
  content: '▾';
  float: right;
  color: var(--color-text-muted);
}
.filtro-dropdown[open] .filtro-dropdown-btn {
  border-color: var(--color-accent);
}
.filtro-dropdown-panel {
  position: absolute;
  top: calc(100% + 4px);
  left: 0;
  z-index: 20;
  background: var(--color-card);
  border: 1px solid var(--color-border);
  border-radius: 8px;
  box-shadow: var(--shadow);
  padding: 8px;
  min-width: 200px;
  max-height: 220px;
  overflow-y: auto;
}
.filtro-check {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 0.85rem;
  padding: 6px 8px;
  border-radius: 6px;
  cursor: pointer;
}
.filtro-check:hover {
  background: var(--color-bg);
}
.filtro-check input {
  width: auto;
  margin: 0;
}
.filtros-footer {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-top: 16px;
  padding-top: 14px;
  border-top: 1px solid var(--color-border);
}

.chart-empty {
  color: var(--color-text-muted);
  font-size: 0.85rem;
  text-align: center;
  margin: auto;
}

.promo-form-ancho {
  max-width: 900px;
}

/* Generar Incidencias: opciones tipo pastilla y tarjeta de resultado */
.filtro-opciones {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}
.filtro-check {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 0.85rem;
  color: var(--color-text);
  padding: 6px 10px;
  border: 1px solid var(--color-border);
  border-radius: 6px;
  cursor: pointer;
  transition: border-color 0.15s, background 0.15s;
}
.filtro-check:hover { border-color: var(--color-accent); }
.filtro-check input { accent-color: var(--color-accent); }
.resultado-card { margin-top: 16px; }
.resultado-resumen {
  background: var(--color-bg);
  border: 1px solid var(--color-border);
  border-radius: 8px;
  padding: 12px 14px;
  font-size: 0.85rem;
  white-space: pre-wrap;
}